HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI is the premier resource for best practices and emerging trends. Their mission is to elevate the customer experience through the development of the technical support industry.
HDI certification and training provides individuals with the conceptual knowledge and practical skills to thrive in their support organizations. Expanding customer service skills, service management processes, and awareness of industry-standard best practices, HDI certification and training helps IT support and service management professionals develop their skills and abilities.
LearnSpectrum will help you assess your HDI training requirements and craft a custom corporate training plan to meet your needs. Please call LearnSpectrum toll free at 888.682.9485 and speak to a representative.
*Information sourced from: www.thinkhdi.com